Terms & Conditions

CONTRACT

This contract between Northland Experiences and you the client being any person travelling or intending to travel on a tour supplied by Northland Experiences as the operator. The contract, including all matters arising from it, is subject to New Zealand Law and the exclusive jurisdiction of the New Zealand Courts. Only Employees and Directors of Northland Experiences have authority to vary the terms.

This is a fully supported tour under the direction of your tour leader, who is responsible for the groups’ health and safety and enjoyment. Tour Leaders’ instructions must be followed at all times.

PRICE

The price is quoted in New Zealand dollars and includes GST of 15%. The price is based on prices at the time of publishing and Northland Experiences hereby reserves the right to modify without notice those prices in any way considered necessary or desirable. Organised tour accommodations are based on twin/double share accommodation. A single supplement is available at an additional cost.

DEPOSIT/ CONFIRMATION AND FINAL PAYMENT

We require a $500 deposit when you book, and the balance 60 days out from the tour date. Bookings are confirmed upon receipt of the deposit payment. Northland Experiences or their agents reserve the right to decline any booking at their discretion.

CANCELLATION

If a client cancels a Northland Experience Tour, the following charges will be applied.

1. If you cancel prior to 6 weeks prior to the start of the tour you will be given a 90% refund.
2. If you cancel in the period between 6 weeks and 3 weeks prior to the start of the tour you will be given a 50% refund.
3. There will be no refunds for cancellations in the 3 weeks prior to the tour start.
4. If a client joins after the departure date, or leaves before the finish date, no refund will be paid.
5. The company reserves the right to cancel any tour if minimum numbers have not been reached or for reasons beyond our control. In this event, we will provide a full credit to ride again or refund.
6. The company reserves the right to decline to accept any participant at any time.
7. The company reserves the right to amend services or prices should it become necessary in either the interests of safety or unforeseen circumstances, particularly if we deem it is unsafe for a customer to ride for reasons of health or riding ability. We undertake to advise clients as soon as possible of any changes to service, schedule, or price.

Date Change – rather cancellation

We charge a $100 per person admin fee for date changes. 

PAYMENT

Payment can be paid by New Zealand bank deposit, Visa or Mastercard credit/debit card. Credit card purchases will incur a 2% surcharge.

INSURANCE

Northland Experiences recommends that the client takes tour cancellation insurance together with all other necessary travel insurance. Obtaining insurance is the responsibility of you the client and Northland Experiences cannot be held liable for any failure on your part to get insurance.

MEDICAL CONDITIONS

When you book you must notify us of any medical condition, medical history or medication that you are on. You will also need to notify us should anything change in this regard between the time of booking and the departure of your tour.

CHANGES TO TOURS

Northland Experiences will make every effort to deliver tours as advertised. However, from time to time, adjustments to the itinerary may be necessary. Any changes will be communicated to the client as soon as reasonably possible, and a comparable alternative of similar quality will be provided.

WEATHER

Adverse weather conditions may mean that planned activities cannot proceed as intended. A decision to change an advertised tour based on the weather conditions will be made by a tour leader at this time and is made in the best interest of the group and their safety. Northland Experiences and/or their contracted suppliers cannot be held responsible to any changes as a result of the weather.

Risk Disclosure Statement

Cycling can be an adventurous and rewarding activity, but like all outdoor recreation, they carry inherent risks. Our goal is to provide a safe and enjoyable experience. However, it is important that you understand the nature of the activity and accept the risks before participating.

• Inherent Risks May Include (but are not limited to):
• Slips, trips, or falls from your bike or on uneven, steep terrain/environment
• Collisions with natural features (rocks, trees, roots, rivers, etc.) or other riders.
• Weather-related risks such as rain, wind, heat, or rapidly changing conditions.
• Mechanical failure of equipment, despite regular maintenance.
• Physical exertion that may result in fatigue, dehydration, or medical events.
• Remote locations that may delay medical treatment or emergency response.
• Collisions with vehicles on public roads and state highways. NZ drives on the left-hand side of road.
• Dogs and other animals such as stock on trail.
• Train movement and train tunnel.

Your Responsibilities as a Rider:

• Please refer to and read the trip description and determine your bike riding competency level to match the appropriate trip selected.
• Follow all instructions given by your tour leader at the safety briefing and at all other times during your tour.
• Follow all accommodation, other activities and venue site rules and safety protocols.
• Wear the safety equipment supplied (helmets at all times and any other protective gear as instructed.
• Ride within your personal skill and fitness level.
• Disclose any medical conditions or limitations that might affect your ability to safely participate in the activity.
• To carry personal medication as required.
• Respect other participants, road and trail users.
• Comply with all local traffic laws and regulations,
• To respect the natural environment and local communities during your trip. This includes no littering, disturbing wildlife, or damaging natural or cultural resources.

GENERAL CONDITIONS

• Northland Experiences, its agents, contractors and tour leaders do not accept responsibility or liability for loss, damage to, or theft of personal belongings (owners’ risk) or for any expenses, including medical and transport expenses arising from personal accident, injury, illness or hospitalisation.
• Northland Experiences and their tour leaders reserve the right to make any alterations to the itinerary in the interest of safety, comfort or any unforeseen circumstances due to causes such as weather, illness or misadventure. Every reasonable endeavour will be made to keep to published schedules, but no guarantee is given.
• Northland Experiences will not be held liable for costs incurred by change, delay or the missing of connecting services.
• Northland Experiences reserves the right to exclude a person from a tour at anytime, if in the opinion of the tour leader or operator, that person is likely to risk the health, safety or comfort of other clients, or themselves through their behaviour. In such circumstances, Northland Experiences will not be obliged to offer any refund or transfer of booking.

These terms and conditions apply to each participant included in a group booking. Where a booking is made on behalf of a group of two or more people then each participant in the group must be made aware of and accept these terms and conditions.

NORTHLAND EXPERIENCES | ADDRESS: 30 REWA PLACE, RUSSELL, 0202, NEW ZEALAND

Telephone: 0800 245 364 | Email: hello@northlandexperiences.co.nz | Web: www.northlandexperiences.co.nz

Updated October 25